FAQ

Smoking is completely prohibited in each building. You can smoke on the terrace of each building.

Each building is equipped with its own Wi-Fi.

Bath towels, face towels, shampoo, conditioner, body soap, toothbrush, razor, brush, slippers, cotton set, lotion, etc. are available for the number of guests in each building.

Each building has a full kitchen with 3 IHs, a microwave, a toaster, a kettle, a Nespresso, a rice cooker (No. 5.5 cooker), a tabletop IH, a clay pot, tableware, and a cutlery set.

I'm sorry, but we don't have clothes available.

Basically, it is a self-check-in check-out. We will send you an explanation by e-mail a few days before your stay.

Check-in is after 3 p.m. and check-out is by 10 a.m.

Each building is equipped with a semi-open-air bath, an open-air bath in the forest bath, and a thermal pool using hot springs in the pool. For details, please check the Room on the website.

Each building has a maximum capacity of 10 people.

・1 to 6 people share a bedroom bed for the number of people.
・7 to 8 people share 1 sofa bed.
・9 to 10 people share 1 futon set.
The above will be prepared.

Unfortunately, we do not accept it.

Smoking is prohibited in all guest rooms in all buildings (including electronic cigarettes) Customers who smoke can smoke outside each building on the terrace.

Please check the cancellation policy of the site where you made the reservation for the cancellation policy.
【Cancellation Policy】
※The following changes during the cancellation fee period will be charged the corresponding amount based on the cancellation policy, so please consider it carefully before making a reservation.
・Reduced nights
・Decrease in the number of reserved rooms

＜Cancellation fee exemption guidelines＞
Examples of exemptions in the event of a natural disaster.
On the day of your stay, all public transportation (airplanes, trains, expressways, ordinary roads, and seas) including the main road to the hotel will be disrupted, and you will not be able to visit the hotel, or you will be exempted from the cancellation fee only if it is determined that you cannot visit the hotel.

＜Change the number of nights and rooms＞
In the case of reducing the number of nights after the reservation is made, or reducing the number of rooms, a cancellation fee will be charged for both direct reservations and online accommodation reservation sites during the period when a cancellation fee is incurred in accordance with the cancellation policy.
Please understand in advance before considering your reservation.

The hotel is basically overnight without meals, but depending on the plan, catered meals (dinner only) can be prepared.

Each building is equipped with a full kitchen. Please enjoy the food to your liking.

It is effective for fatigue recovery, muscle pain, neuralgia, rheumatism, low back pain, bruises and sprains, frozen shoulder, health promotion, skin disease recovery, heat rash, rough skin, etc. The analysis report is also posted on the Onsen website, so please check it.

Each building is equipped with a semi-open-air bath with hot spring water, and you can adjust the amount and temperature of the hot water as you like.

You can use it 24 hours a day.

There are rooms that conform to barrier-free rooms, but there are no completely barrier-free types. The pool building is a one-story type room without stairs.

Preschool children under 6 years old are free of charge (co-sleeping). Elementary school students and older will be charged the adult rate.

Yes. Bed-in-bed type (0-1 year old) can be rented by reservation. We can also lend baby dining chairs, baby baths, and baby tableware.

Only the garden building allows pets to stay.

Yes. For details, please check the plans of each accommodation site.

Please check the garden of the room on the website. Details are described there.

No, we do not accept your request. Please use it only in the garden room or at the attached dog park.

Pets are not allowed on the bedroom bed.

Circles, bowls, pet baths, toilet trays, toilet seats, and odor-proof trash cans are available upon reservation.

I'm sorry. This facility only accepts basic online advance payment. If you have no choice but to make a bank transfer or QR payment, please contact us.

We are not on duty except for some hours, but we have a system that is available 24 hours a day in case of emergency.

It is located within a 5-minute drive or a 15-minute walk.

In winter, the temperature often drops below freezing in the morning and evening, and snow may fall. Since chain restrictions may apply, we recommend that you carry a chain or wear studless tires.

No, we don't. We recommend taking a taxi (5 minutes by car) or renting a car from the station.

We have two parking lots per building. For details, please check the website Access .